Please note: Not all professional photographers sell their original full-sized files as downloads. The photographers own the photos, and dotPhoto cannot sell them to you without the permission of the photographers. Each photographer sets their own prices for original downloads.

Downloading your photos

If a photographer sells downloads, you specify which images you would like to purchase, and pay for the download. Within 15 minutes, you will receive an email from dotPhoto with a link to the files you have purchased.

If you do not receive the email, please check your spam or other email folders. If you still cannot find the email, please write to dotPhoto at support@dotphoto.com and include your order number. We will reply to your email with a copy of the download link.

Purchasing your downloads

1. Enter an album, check off the images you want to download, choose the Shop menu on the left, and choose Downloads.

2. Your download images are now in your cart. Click on Go to Cart and pay for your order.

Keep your download order number.  Once your order has been processed, you will receive an email a download link for your files within one hour.  

If there is any problem getting your download link (sometimes emails go into spam or are mistakenly deleted, please send your order number to support@dotphoto and request a new download link by return email.