Some users have reported that they cannot see email icons or other features that they used to see on their computer. These suggestions have helped them.


If possible, see if dotphoto is working on another computer. If you can see everything on another computer, then something is suppressing the features on your computer. Try these techniques:

  1. Turn off Ad Blocker or Antivirus to see if they are blocking legitimate Internet tools.
  2. Re-boot your computer to clear out the cache.
  3. Try the Firefox browser instead of Chrome.
  4. Try the procedure below in Chrome.
    To ensure that images are not being blocked: Click the Chrome menu icon in the upper right-hand corner of the browser. Click "Settings" on the left and then "Show advanced settings" at the bottom of the page. In the Images section, click "Show all images (recommended)".Aug 30, 2018 
  5. Ask a friend to see what's wrong with your browser.
  6. Try re-loading Flash. Click here: https://get.adobe.com/flashplayer/